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What are the qualifications and requirements to be a Customer Service Manager at PepsiCo Turkey?
University Graduate in Logistics (4 years), Business Administration or Industrial Engineering
7 to 10 year experience in Customer Service or Logistics related roles in FMCG. Additional experience in other SC roles is an asset.
Customer facing (or management) experience
Advanced use of MS Office Programs (PowerPoint and Excel)
Service (OFR & OTIF) and OSA E2E route cause analysis knowledge both technically and in practice
Proficiency working with complex data sourced by Salesforce,CRM, B2B, or directly from customer
Project management. (OSA, OTIF, OTI,Cost To Serve, GTM, Transformation projects preferred)
Digital Experience is an asset –experience of building solutions digitally
Great expertise in Oracle, Sales ERP and its reporting tools such as discover
Competent in order capturing methods for instance B2B, EDI etc…
PepsiCo
Mondelez Türkiye Müşteri Hizmetleri ve Lojistik ekibi olarak nasıl projeler üzerinde çalışıyorsunuz?
1:56
Özlem Önen
OTC/CS&L Ülke Müdürü
,
Mondelez Türkiye
Mondelez Türkiye Müşteri Hizmetleri ve Lojistik ekibinde nasıl kariyer fırsatları var?
2:20
Özlem Önen
OTC/CS&L Ülke Müdürü
,
Mondelez Türkiye
What does Customer Service Manager do at PepsiCo Turkey? What are the duties and responsibilities?
Driving service excellence through customer service team in order to meet or exceed customer service expectations
Focusing on customer satisfaction and escalation of issues until resolved
Ensuring that customer needs are communicated promptly and effectively within PepsiCo organization as well as to PepsiCo service providers
Ensuring understanding of customer service needs and driving service projects to meet or exceed them
Check stockout availability or credit limit issues and alert the system if needed
Negotiating service level agreements (SLA) with the customers that are fairly balanced between needs of the customers and PepsiCo cost of serving
Ensuring robust and effective order processing methods as well as development of Electronic Data Interchange (EDI) with the clients
Ensuring effective follow-ups customer logistic conditions and pallet returns/write offs
Creating great place to work for employees; acquire, develop and retain his team talent
Finished Goods & Customer Master Data Management and process development ownership
PepsiCo
Mondelez Türkiye Müşteri Hizmetleri ve Lojistik ekibi olarak nasıl adaylar arıyorsunuz?
1:41
Özlem Önen
OTC/CS&L Ülke Müdürü
,
Mondelez Türkiye
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