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Cevap 334510:49
Senem Sönmez
Senem Sönmez
Customer Services Manager (Müşteri Hizmetleri Müdürü) / RB Turkey Hygiene, Reckitt Türkiye
Cevap 393401:56
Özlem Önen
Özlem Önen
OTC/CS&L Ülke Müdürü, Mondelez Türkiye
Cevap 393392:20
Özlem Önen
Özlem Önen
OTC/CS&L Ülke Müdürü, Mondelez Türkiye
Cevap 393381:41
Özlem Önen
Özlem Önen
OTC/CS&L Ülke Müdürü, Mondelez Türkiye
  • Proactively ensure order processing and follow-up until the delivery to achieve OTFR (On Time Fill Rate) and OTIF (On Time In Full) targets with customer oriented approach
  • Develop Colaboration projects with clients (Data exchanges, flow optimization, KPI’s, OSA, stock in trade etc.)
  • Manage system incidents (SAP and domestic tools) and new project implementations wtih Information Technologies team
  • Identify customer needs and define related strategy with Customer Care Manager and sales team
  • Efficiently answer the client requirements (deadlines, shortages, information, disputes) and record, analyze and follow up the dispute situations (complains, deductions, returns etc.) in accordance with the Credit Control, sales and controlling teams, and physical distribution
  • Ensure that you reinforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment
  • Stay in touch with Credit Control department in order to identify any credit risks and to implement adapted corrective actions
  • Communicate towards the hierarchy in case of problems and implement adapted corrective actions and ensure the continuity of service
    • L'Oréal
    L'Oréal
    • University Graduate in Logistics (4 years), Business Administration or Industrial Engineering
    • 7 to 10 year experience in Customer Service or Logistics related roles in FMCG. Additional experience in other SC roles is an asset.
    • Customer facing (or management) experience
    • Advanced use of MS Office Programs (PowerPoint and Excel)
    • Service (OFR & OTIF) and OSA E2E route cause analysis knowledge both technically and in practice
    • Proficiency working with complex data sourced by Salesforce,CRM, B2B, or directly from customer
    • Project management. (OSA, OTIF, OTI,Cost To Serve, GTM, Transformation projects preferred)
    • Digital Experience is an asset –experience of building solutions digitally
    • Great expertise in Oracle, Sales ERP and its reporting tools such as discover
    • Competent in order capturing methods for instance B2B, EDI etc…
    PepsiCo
    PepsiCo
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