•Provides technical and process knowledge for water treatment/waste water, product batching, product testing, package testing and supplier capability 

•Maintains Good Manufacturing Practices with regards to micro/sanitation, and pest control chemicals 

•Demonstrates a working knowledge of production equipment (processing and packaging equipment) and its' related impact on overall quality 

•Maintains up-to-date knowledge of process improvements and technical developments 

•Understands and trains others in product characteristics, attributes and Quality Control testing procedures 

•Responds to and proactively reduces consumer complaints 

•Utilizes sound judgment in customer and consumer issues and possible crisis management 

•Sets frontline performance standards providing coaching and feedback to build capability