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- Driving service excellence through customer service team in order to meet or exceed customer service expectations
- Focusing on customer satisfaction and escalation of issues until resolved
- Ensuring that customer needs are communicated promptly and effectively within PepsiCo organization as well as to PepsiCo service providers
- Ensuring understanding of customer service needs and driving service projects to meet or exceed them
- Check stockout availability or credit limit issues and alert the system if needed
- Negotiating service level agreements (SLA) with the customers that are fairly balanced between needs of the customers and PepsiCo cost of serving
- Ensuring robust and effective order processing methods as well as development of Electronic Data Interchange (EDI) with the clients
- Ensuring effective follow-ups customer logistic conditions and pallet returns/write offs
- Creating great place to work for employees; acquire, develop and retain his team talent
- Finished Goods & Customer Master Data Management and process development ownership
- Plan daily Sell-In Orders (Sell-In Order proposals) and communicate that with VMI Customer via customer platform
- Plan truck building loads from PepsiCo DC to VMI Customer DC; ensure the target stock level on VMI Customer DC
- Communicate the weekly schedules with logistics team to accelerate the system risks and manage priorities, if necessary to ensure service
- Align on proposed orders with sales supervisors on a daily basis
- Maintain deployment planning data, such as safety stock and warehouse storage capacities in planning software (JDA). Responsible for maintaining master data in the system to ensure service excellence
- Maintain the VMI Customer (Distributors) iventory and safety stock policies
- Manage VMI Customer (Distributors) inventory levels and responsible for out of stock & over stock
- Report the VMI Customer WH capacity and stock level, take necessary actions, agreement with Production Planning and Logistics Teams, to request production plan revision if necessary, informing about daily deployment plan to all teams and follow up the relevant week
- University graduate (prerequisite only for external recruitment)
- Minimum 8 years of sales experience (preferably in FMCG sector as a District Leader)
- Leading a diverse team consisting of min. 50 people
- Advanced level of English is a must
- Basic computing skills: Excel, Word, Powerpoint
- Driver licence
- No military obligation
- Makes the right short-term decisions without sacrificing long term results
- Looks ahead to reasonably anticipate business opportunities and obstacles
- Effectively filters through and identifies the best ideas to pursue
- Makes the right trade-offs and balances resources to deliver results
- Encourages and coaches people to build their skills
- Hires and develops people who have a positive impact
- Empowers others to act and think in ways that will get the job done
- Builds relationships outside his/her sphere of influence to get things done
- Anticipates controversial issues and questions and provides effective solutions
- Builds trusting relationships with multiple internal and external stakeholders for the broader good of the organisation
- Degree/ Diploma qualified in relevant subject.
- Strong background in Transport Planning, use of TMS and Network modeliing
- Considerable supply chain experience in FMCG
- Demonstrated a track record of leading people and building teams - setting performance standards, coaching and developing capability
- Strong interpersonal and communication skills to interact with the various BU transport execution teams, 3PL providers and CS&L functions.
- Strong business partner - able to diagnose the needs of the business and balance delivery of business agenda with CS&L priorities
- Entrepreneurial attitude – intellectually curious, identifying opportunities and taking measured risks to driver performance and business growth
- Detailed understanding and ability to lead effective use of planning tools and integrated ERP systems, preferred: JDA and SAP or Oracle.
- Fluent in English and (Spanish or Polish or Turkish or Russian – at least 1 of these 4- ).
- University degree
- 2+ years working experience in FMCG preferred
- High analytical thinking skills
- Excellent knowledge of Microsoft (excel, word , PowerPoint) as well as ERP systems such as Oracle, SAP
- Fluent in English
- Positive team player
- Market insight capability – min. 4 years experience across the full breadth of market insight techniques – (retail audit, consumer panels, loyalty data, segmentation)
- Fluent in English
- Highly numerate with very strong analytical thinking with proven ability to connect data & insight from category consumption, brands drivers, macro & micro trends, and future forces of consumer change and deliver clear outlook scenarios along with implications for the business
- Strong communication and presentation skills to be able to clearly distil a lot of complex data and information into actionable insights for the marketing/business
- Strong analytical skills, able to synthesis and integrate learning from multiple sources and see the connections in data, trends, events etc to generate insights
- Ability to combine data, judgment and experience to make effective decisions in complex situations and when there is a lot of uncertainty or ambiguity
- Experience in developing and maintaining relationships with external agencies
- Proven ability to manage a matrix organization (cross-functional / cross-border), collaborating and influencing, actively seeking the input of others to gain broad alignment to ideas, communicating direction and influencing decision making to move teams towards a common goal
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