• Driving service excellence through customer service team in order to meet or exceed customer service expectations
• Focusing on customer satisfaction and escalation of issues until resolved
• Ensuring that customer needs are communicated promptly and effectively within PepsiCo organization as well as to PepsiCo service providers
• Ensuring understanding of customer service needs and driving service projects to meet or exceed them
• Check stockout availability or credit limit issues and alert the system if needed
• Negotiating service level agreements (SLA) with the customers that are fairly balanced between needs of the customers and PepsiCo cost of serving
• Ensuring robust and effective order processing methods as well as development of Electronic Data Interchange (EDI) with the clients
• Ensuring effective follow-ups customer logistic conditions and pallet returns/write offs
• Creating great place to work for employees; acquire, develop and retain his team talent
• Finished Goods & Customer Master Data Management and process development ownership

Developing and implementing productivity projects in the area of ​​responsibility.

Identifying and plan the basic needs in the packaging area

Monitoring the performance of shifts and to improve their performance

Supporting shift supervisors in order to meet customer demands on time and to produce the volume required to be produced in a timely and accurate manner by making the necessary organizational planning in the packaging areas according to the production plan.

Supporting related departments in new product trials

Makes and approves new product package technical drawings and supports product identification processes.

To ensure that production is made according to Product Safety and Occupational Safety standards

To ensure the implementation of global projects

To provide communication between teams

Participating in efficiency and quality projects and improving results

To create the necessary infrastructure for working in accordance with the Food Safety and Hygiene rules

Ensuring, monitoring, evaluating, performing activities in the department in accordance with the GEHSMS and ISO 14001 Environmental Management System Occupational Health and Safety procedures and instructions

To contribute to increase technical competence by organizing technical trainings

To ensure that the activities in the production lines are carried out in line with food safety, good production practices, occupational safety and needs.

Contributing to cross functional innovation functions.

To follow up the maintenance work in the packaging area where he is responsible

Ensuring the creation and follow-up of opex and capex purchasing requests required in line with the production needs

Ensuring, monitoring and evaluating the activities in the department to be carried out at AIB standards

To meet the requirements in the area of ​​responsibility within the scope of lean manufacturing studies

Participating in relevant studies to evaluate product quality, monitoring and reporting the performance of shifts.

To ensure that the production in the packaging line conforms to IPS standards.

To evaluate customer complaints technically and to provide the necessary developments and coordination to keep the customer complaints at a minimum level

Reports detected problems on AIB, FSSC, GMP, Product Safety, Hygiene and Food Defense to the relevant responsible persons

Having the responsibility to report the problems related to the food safety management system to designated personnel

To know PepsiCo Quality and Food Safety Policy and to comply fully,

To ensure that the necessary actions are taken to ensure the continuity and improvement of the GEHSMS and ISO 14001 Environmental Management System (EMS) System, ISO 45001 Occupational Health and Safety Management System, to fulfill the system requirements

To know the PepsiCo Environmental Occupational Health and Safety Policy and to comply fully,

To fulfill the legal and other requirements regarding the environment, occupational health and safety,

Ensuring that actions are taken by making risk notifications,

• Plan daily Sell-In Orders (Sell-In Order proposals) and communicate that with VMI Customer via customer platform
• Plan truck building loads from PepsiCo DC to VMI Customer DC; ensure the target stock level on VMI Customer DC
• Communicate the weekly schedules with logistics team to accelerate the system risks and manage priorities, if necessary to ensure service
• Align on proposed orders with sales supervisors on a daily basis
• Maintain deployment planning data, such as safety stock and warehouse storage capacities in planning software (JDA). Responsible for maintaining master data in the system to ensure service excellence
• Maintain the VMI Customer (Distributors) iventory and safety stock policies
• Manage VMI Customer (Distributors) inventory levels and responsible for out of stock & over stock
• Report the VMI Customer WH capacity and stock level, take necessary actions, agreement with Production Planning and Logistics Teams, to request production plan revision if necessary, informing about daily deployment plan to all teams and follow up the relevant week

• University graduate (prerequisite only for external recruitment)
• Minimum 8 years of sales experience (preferably in FMCG sector as a District Leader)
• Leading a diverse team consisting of min. 50 people
• Advanced level of English is a must
• Basic computing skills: Excel, Word, Powerpoint
• Driver licence
• No military obligation

Net Revenue Management has been and will be the critical, sustainable topline & bottomline growth  driver for PepsiCo Turkey. Net Revenue Management Capability tackles the way we enable and execute this growth lever and aims to create the necessary evolution needed to stay competitive and to win in a constantly changing business and commercial landscape.

The main responsibilities of Net Revenue Management Analyst will be:

Support developing a  3-5 year NRM Capability Roadmap working closely with commercial stakeholders and sales finance, conduct relevant supporting analysis & engage relevant market unit functional leads to support as required.
Support the NRM 2.0 program development and execute in  Turkey BU to cover all revenue management levers: Price elasticity; promotion effectiveness; mix management.  This includes automation of basic NRM analytical tasks and leveraging big data to unlock complex business and demand drivers.
Lead/ support projects on NRM Systems and Process development to infuse right capabilities to unlock growth across both Traditional and Organized Trade while enabling increased spending visibility and effectiveness.
In partnership with key functions (Insights, IT, GTM Strategy etc), define the future state differentiated RM capability required to cater for key growth channels and challenges: E-Commerce; Away from Home; Direct to Consumer; Personalized Value.
Partner with the Strategic Foresights & Shopper Insights teams, as well as external agencies to define the next generation approach to Pack, Price & Promotional research, data & optimisation techniques, including leverage of big data and development of a “personalised value” proposition.
Partner with the Sales Capability lead to build plans to equip our Sales Teams with inherent Revenue Management capability and input to the future talent model for Sales.
Consolidating and mapping disparate data sources (internal & external) combined with market leading analytics to drive real time insight in order to gain competitive advantage.
Engage and project manage external 3rd party suppliers as required (Data & Analytics experts) to get to robust solutions that can be rolled out in Turkey Business Unit.