Global Graduate Programı Başvuruları Başladı!
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- Driving service excellence through customer service team in order to meet or exceed customer service expectations
- Focusing on customer satisfaction and escalation of issues until resolved
- Ensuring that customer needs are communicated promptly and effectively within PepsiCo organization as well as to PepsiCo service providers
- Ensuring understanding of customer service needs and driving service projects to meet or exceed them
- Check stockout availability or credit limit issues and alert the system if needed
- Negotiating service level agreements (SLA) with the customers that are fairly balanced between needs of the customers and PepsiCo cost of serving
- Ensuring robust and effective order processing methods as well as development of Electronic Data Interchange (EDI) with the clients
- Ensuring effective follow-ups customer logistic conditions and pallet returns/write offs
- Creating great place to work for employees; acquire, develop and retain his team talent
- Finished Goods & Customer Master Data Management and process development ownership
- BA in Business Administration, Economics
- Proficiency in English
- Proficiency in MS Office
- Minimum 8 years professional experience (preferably minimum 4 years experience in Tax Audit Company)
- SMMM certification is preferred
- Strong analytical skills
- Experience in ERP Systems (Preferably Oracle)
- Adaptable style that is comfortable within a high energy, action-oriented culture
- Detail orientation, conscientious and energetic professional with ability to think creatively
- Strong oral and written communication skills
- Advanced problem solving skills
- Experience in data analytics tools (Preferably Allteryx)
- Ability of leading and motivating a team in multicultural environment
- Passionate about developing and transforming business processes through promoting innovation and advanced technology
- Ability of analytical and innovative thinking
- 4 years university degree
- Min 5. years of experience
- Excellent communication skills in English
- Advanced level of MS Office Applications
- Good communication and negotiation skills
- Stays up-to-date with market, consumers& competitors
- Strong analytical problem solving skills
- Ambitious, confident and entrepreneur
