To achieve volume and profit objectives within specifically assigned customers through productive relationships, planning and execution compatible with channel/company strategy.

Accountabilities – list in priority order the main accountabilities/deliverables of the role, including key measures. These should be clearly the responsibilities of the JOB HOLDER.

• Develop and evolve a customer strategic and tactical plan:

• Customer analysis reviewing previous plan and performance with key conclusions. From this build a SWOT ( strengths, weaknesses, opportunities, threats) analysis.
• Develop customer specific (SMART) plans that cover overall strategy, specific goals (what will be achieved) and tactics ( how this will be achieved) for range, merchandising, promotions, pricing, service and distribution.
• Clear volume & profit (latter as appropriate) phased goals by brand by account.
• Build a datal plan detailing the planned presentation, agreement and implementation of all elements of the customer plan.

• Execution Of Customer Plan:

• Appropriate levels of written, verbal and face to face communication with the customer ( to be determined by specific account).
• Presentation, negotiation and implementation of targeted plans for range, merchandising, promotions, pricing, service, and distribution.

• Develop a productive business to business relationship with the customer.

• Build and log a clear understanding of the customer structure, roles and individuals.
• Periodical visits to the customer to develop a trust based, mutually beneficial relationship at the all appropriate points of interaction.
• One major business review with all customer / company key personnel. Quarterly business reviews with primary contact (Buying).
• Consistently high customer service: same day response time; prioritisation and solving of customer ‘issues’ within agreed time frames.
• To an appropriate level, have a clear undersatnding of how the customer makes key decisions, who owns / influences / implements them and built relationships with key personnel as a result. As appropriate, facilitate multi-functional relationships between the customer and the company to influence key decisions.

• Building internal multi-functional alignment to the account to achieve volume / profit goals:

• Within the specific account plan, work with line manager to focus the required internal resources against specific goals:

• Trade Marketing / Category management, time / resource allocation.
• Logistics (supply chain), time / resource allocation.

• Build an account budget and gain agreement to it, to deliver customer specific plans at the desired profitability.
• Communication and commitment building within field support teams.

• Customer Administration:

• Maintain an account file that represents the current situation within the account in terms of the key sales drivers.
• Build and keep updated store database for the account.
• Provide desired level of forecasting for company production planning.
• Complete all customer administration as required (eg. Promotional proposals, product files etc)
• Weekly store visits to validate compliance to account plans.
• Continually updated budget with exact status on every activity / invoice.
• Evaluation of all key customer activities within the plan (eg. Promotions)

• Execute the roadmap to develop an agile, adaptable Supply Chain network
• To execute Move Productivity plans in the areas of E2E Supply Chain Operations, delivering multiyear productivity programs while playing a key role in the coordination of initiatives across the functions
• Implement and supports programmes with a focus on Productivity to develop supply chain that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies.
• Infusing Supply Chain Best Practices for both Snacks and Beverage business to realize cost minimization and service and operational efficiency maximization. 
• Define the need for tactical intervention to solve issues and Identify improvement opportunities and drive them as productivity projects 
• Provide proactive analytics and recommended actions in the areas of cost and KPI improvement
• Leverage operations expertise to identify and develop transformation opportunities
• Leverage Supply Chain Continuous Improvement Process: LSS Experience Preferred
• Prepare/Improve supply chain processes, such as workflows, cycle times, or system flow

University Graduate preferably Engineering or BA Departments

Able to work in a very fast changing and dynamic environment

Excellent command of written and spoken English

Min 5-6 years of experience especially in FMCG sector

Project management experience is an asset beside demand&supply planning area

Proficiency in MS Office and JDA Manugisctics or similar planning tools

Strong stakeholder management skills

Team work oriented

• University degree
• Snacks/Beverages manufacturing or FMCG experience would be a distinct advantage
• 1-3 years experience in demand planning, supply planning or logistics, ERP skills
• Excellent command of written and spoken English
• Effective time management and planning
• Must have the capability to develop and lead high-performing team
• Team player, with excellent interpersonal, analytical and communication skills to be able to build effective relationships
• Integrated Planning Literacy (JDA etc) would be a significant asset
• A pro-active self-starter with an acute attention to detail and the ability to manage complexity

- Bachelors Degree

- Minimum 2 years of experience in similar role

- Build and maintain an effective relationship with the local management and the business users

- Keep local / subsidiary management up to date with IT projects and strategies, while aligning local needs with global Smart Factory initiatives

- Understand and communicate plant / subsidiary business needs to GIT organization and support the subsidiary management through the project planning process

- Act as a liaison with the Regional IT Manager in order to raise and resolve subsidiary and business issues and requirements and ensure business critical infrastructure issues are resolved in the appropriate manner

- Provide local coordination and planning for infrastructure grid projects. Understand and ensure local alignment with GIT standards, policies and procedures

- Coordinate with relevant people in regards to any system performance and reliability issues, include plant floor systems, server, network, application, security and other responsible teams

- Ensure audit compliance through everyday activities and quarterly evidence gathering processes. Track local IT costs and use cost savings opportunities

- Keep all relevant stakeholders (business and GIT) fully advised on plans, progress, issues and risks. Perform required administration activities to ensure compliance with maintenance policies and security requirements

- Manage PC and IT equipment procurement, replacement and maintenance, including asset tracking, leasing and budget aspects. 

- Manage relationships with external vendors where appropriate.

- Review support issues and provide second level site support as required (e.g. PC, MacOS, software deployments, email and collaboration tools, mobile devices, AV equipment, Active Directory, LAN/WAN communications).

- Support the IT onboarding process of new employees, including providing access and familiarization to all relevant technology required to successfully perform their duties.

- Find opportunities for automation to improve efficiency through the use of scripting and/or workflow automation solutions

- Participate in regional and global projects, as required 

- Guide software asset management practices locally and globally while maintaining close compliance with Colgate license policies